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IBM i Operator II - Remote - FS420

March 12, 2026

At Fresche Solutions, we offer great work-life balance with flexible hours. You can work anywhere in North America — either from your home or in one of our offices — the decision is up to you.

WHY JOIN FRESCHE?

We believe in leading our industry, we believe in innovation, and we believe in delighting our customers — guaranteeing their success and ensuring that 100% of our customers are referenceable.

Our distinct company culture makes us a top employer, as well as a premier choice for our customers for the last ten (10) consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to ensuring that the following values are manifested at all levels of our organization.

The IBM i (AS/400) Operator II will support our Cloud and Managed Service clients. The successful candidate for this position must have experience with IBM i support and operations, functions, and strong technical troubleshooting skills. This is a full-time remote position with rotating shifts. We offer fantastic benefits.

YOUR RESPONSIBILITIES WILL INCLUDE:

Provide excellent client service.
Manage and review user profiles, reset passwords, and manage authority levels.
Monitor and respond to the System and QSYSOPR message queue.
Monitor Job Scheduler. Respond to normal/abnormal system and job alerts.
Monitor and review CPU, memory, and disk utilization performance reports.
Printer management includes adds, deletions, and network configs.
Verify scheduled backups complete successfully.
Configure and maintain backup schedules and resolve backup failure events.
Conduct client-requested save/restore activities.
Manage system objects: Subsystems, job queues, output queues, etc.
Maintain and continuously update runbooks and knowledge base articles.
Assist in preparing incident reports for internal and external communication.
Monitor and maintain device configurations (printers, controllers, lines, etc.)
Configure, maintain and troubleshoot communications to/from the iSeries.
Receive application messages and follow runbook or escalate.
Perform IPLs on systems and confirm start/completion times.
Participate in and/or perform PTF installations.
Participate in disaster recovery failover testing.
Become a critical part of our support organization by performing the following:
Monitor the system service agents and ensure cases are created.
Recognize, prioritize, and track cases based on SLA and operational impact.
Resolve assigned support tickets and alerts to enhance client satisfaction.
Categorize issues for escalation to appropriate technical teams.
Track and update cases using Fresche’s ticketing system.
Provide escalation status notifications for service-impacting events.

WHAT YOU BRING:

Minimum 2 years of IBM i operations experience.
Participate in after-hours escalations and 24x7 on-call shifts as scheduled.
Follow company security policies, processes, and procedures.
Experience with Microsoft Office products.  
As we handle sensitive client data, a background check is required.
Ability to work in a fast-paced, cross-functional dynamic environment.
Willingness to ask questions during uncertainty.
Excellent written and oral communication skills.
Experience in a client service role, working directly with clients.

WHAT SETS YOU APART:

Bachelor’s degree in computer science OR 2 years of related experience.
Familiarity with ROBOT (Fortra Products).
Relevant industry-recognized certifications.
Experience with monitoring platforms such as Halcyon.
Experience with Intel systems, Windows Server, and VMware.
An understanding of the network OSI model.
Knowledge about external storage in an enterprise environment.
Experience with Microsoft Visio.
Awareness of the ITSM service provider framework.
Experience with ticketing systems such as Salesforce Service Console and Jira.
Past managed service provider experience.

WE OFFER:

Premium benefits package including health, dental, vision, and 401K with company match.
Advanced tools and resources, with company provided technology stack.
A culture of innovation and collaborative teams driven by client successes.
Fully remote role with minor (5%) travel required to client and/or partner locations.
A permanent remote work policy.

This is a full-time and permanent position.

We are proud to be an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

WHAT’S IT LIKE TO WORK AT FRESCHE?

Visit our Website and Apply Today: https://freschesolutions.com/careers/

FOLLOW US ON: LinkedIn: https://www.linkedin.com/company/fresche-solutions

#LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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