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Collateral Process Default Specialist - Retail Bank Operations
About the position
You can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You’ll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes. If you’re ready for exciting new challenges in your career, bring your passion and expertise to PNC. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Collateral Process Default Specialist within PNC's Retail Bank Operations organization, you will be based remotely. The Sale Team is responsible for executing all pre sale and post sale foreclosure-related activities to ensure compliance with government, statutory, insurer, and investor requirements. This team performs detailed reviews of loan files prior to foreclosure sale, monitors sale outcomes, reports results to investors/insurers, ensures proper handling of sale proceeds, and facilitates seamless movement of files to Claims, REO, and downstream processes. The role requires exceptional accuracy, sound judgment, and strong communication skills, as each decision impacts financial, regulatory, and investor performance.
Responsibilities
- Monitors and processes foreclosures or repossession of assets, including various administrative, preservation and conveyance functions to avoid monetary loss to the bank.
- Monitors and processes tasks and workflow to ensure timely completion of the related processes.
- Complies with bank/investor/insurer guidelines, as necessary.
- Interacts with customers/vendors/investors, where applicable, regarding default and foreclosure or repossession proceedings through written and verbal communication.
- Adheres to bank, investor, insurer, and regulatory guidelines in order to minimize loss associated with process issues and delays.
- May train and coach new team members and resolve escalated issues regarding the process.
Requirements
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
- Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
- Typically requires 1+ years of related experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice-to-haves
- Experience in Foreclosure, Default Operations, Loan Servicing or Investor Reporting.
- Strong Communication Skills.
Benefits
- PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
- Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
- In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
- To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .
